FAQ
Placing an Order
You can place a wholesale order by contacting our sales team through WhatsApp, phone, email, or the enquiry form on our website. Once we receive your requirements, our team will share product details, pricing, and order confirmation.
Yes. The minimum order quantity may vary depending on the product category. Please contact our sales team for product-specific MOQ details.
Yes. You can request our latest wholesale product catalogue by contacting our sales team. We will be happy to assist you.
Order modifications may be possible before dispatch. Once an order has been packed or shipped, changes may not be available.
Cancellation requests are subject to approval. Orders that have already been processed or dispatched may not be eligible for cancellation.
Yes. GST invoices are provided for eligible business orders.
Shipping & Delivery
Yes. We deliver wholesale orders across India through trusted courier and transport partners, subject to service availability.
We dispatch orders using reliable courier services and transport logistics based on the order size, destination, and delivery requirements.
Yes. Door-to-door delivery is available for most serviceable locations across India through our logistics partners.
Delivery timelines vary depending on the destination, shipping method, and logistics partner. Estimated delivery details will be shared after your order is dispatched.
Shipment tracking details will be shared once your order has been dispatched.
Yes. We make every effort to deliver across India. Delivery availability depends on the coverage of our logistics partners.
Occasionally, delays may occur due to weather conditions, public holidays, transportation issues, or other unforeseen circumstances. Our team will assist you with shipment updates whenever available.
payment
We currently accept Bank Transfer (NEFT, RTGS, IMPS), UPI, and other approved payment methods communicated by our sales team.
Advance payment requirements may vary depending on the order value and customer profile. Our sales team will provide payment details during order confirmation.
Your order is confirmed after payment verification and acceptance by our sales team.
Credit facilities may be available for approved business customers and are subject to our internal approval process.
Returns & Refunds
Return requests are accepted only for eligible cases such as damaged, defective, or incorrectly supplied products reported within the applicable time after delivery.
Please contact our support team as soon as possible after delivery and share clear photos or videos of the product and packaging. Our team will review your request and provide an appropriate resolution.
If an incorrect product has been supplied, please contact us with your order details. After verification, we will arrange a suitable resolution.
Approved refunds, where applicable, are processed using the original payment method after verification. Processing time may vary depending on the payment provider and banking procedures.
No. Products that have been used, damaged after delivery, specially ordered, or are not in their original condition may not be eligible for return.
Wholesale
We primarily supply pet shops, wholesalers, distributors, retailers, resellers, online sellers, Amazon sellers, Flipkart sellers, and other pet businesses across India.
Yes. Competitive wholesale pricing is available for eligible bulk orders.
Yes. We welcome bulk orders from businesses across India.
Yes. Businesses looking for long-term supply partnerships are welcome to contact our sales team.
Dealer Program
You can contact our sales team through the website or WhatsApp to discuss dealership opportunities and eligibility.
Yes. We provide product information, order assistance, and ongoing support for our dealer network.
Exclusive dealership opportunities, if available, are subject to business requirements and mutual agreement.
Dropshipping
Yes. Selected products are available for dropshipping. Please contact our team to learn more about the available options.
Yes. We work with online sellers and e-commerce businesses, subject to our business policies and product availability.
Products
We supply premium pet accessories including dog accessories, cat accessories, collars, harnesses, leashes, toys, bowls, grooming products, travel accessories, feeding products, and more.
Yes. Our products are designed for pet stores, distributors, retailers, and online businesses looking for reliable wholesale supply.
Yes. Our products undergo quality checks before dispatch to help ensure they meet our quality standards.
Contact & Support
You can contact us through WhatsApp, phone, email, or the enquiry form available on our website.
Our support team is available during our regular business hours. Response times may vary on weekends and public holidays.
You can submit your enquiry through our website or contact our sales team directly. We will provide a quotation based on your product requirements and order quantity.
